Delivery & Returns

 

WEEKDAY ORDERS

Orders placed before 4pm GMT will be posted on the same day, unless it’s a holiday. Orders placed after 4pm will be posted the next business day. All items will attract a postage fee of £2.99 unless total order exceeds £99, in which postage becomes FREE in the United Kingdom.

 

WEEKEND ORDERS

Orders placed on Saturday or Sunday will be posted Monday, or the next business day in the event Monday is a holiday. All items will attract a postage fee of £2.99 unless total order exceeds £99, in which postage becomes FREE in the United Kingdom.

 

PRE-ORDER PRODUCTS/BACKORDER PRODUCTS

If your order includes a pre-order or backordered item, your entire order will be held until we have all items in stock. If you would like to receive items that are in stock right away and have your backordered items ship upon availability, please contact us by phone at +44 1509 891313 or by email at info@thinkoninternational.com and let us know. Be aware that additional shipping fees will apply for separate shipments.

 

DELIVERY

If an order is placed before 4pm GMT Monday through Friday, it will be posted on the same day, unless it is a holiday. If it is placed after 4pm, it will be posted on the next business day. Orders placed on Saturday, Sunday, and on holidays will not be posted until the next business day when we are open. Customers may be charged a fee of £6 or more for making changes such as an addition to the order or a change in the address after an order is posted after 4pm. If a customer needs to make a change on an order placed over the weekend, he/she will need to send an email to info@thinkoninternational.com. Be sure to provide any tracking details with your order #, the correct postal address, and include the changes that need to be made. If you received a product that does not match the ones in your invoice or if you are missing an item, please call us immediately and we will send the right product with a return label to send us back the wrong one. If you received a damaged or defective item, please return it back to us and we will send you a new one as soon as we receive the damaged or defective item. Any order over £99 is entitled to FREE delivery in the United Kingdom. International orders will have to pay shipping fees.

 

3RD PARTY SHIPPING

We take about 2-5 business days for printed products (posters etc.). Then you should add delivery times on top of that. Speed and price depends on product type and destination. It can get a bit confusing, that's why we've made these tables to help you out. 
Orders are to be delivered within 7 business days. More than a half of our orders are delivered within 3 business days. (Holiday exceptions may occur.)

 

INTERNATIONAL SHIPPING

International orders can take 2 to 4 weeks to arrive. Expedited shipping is not available for international orders. Please note that some countries will impose additional tariffs on items shipped from abroad. The customer is responsible for any country-specific tariffs and duties. These nation-specific duties are added by your respective government and are not shipping charges from thinkoninternational.com. Some orders may warrant additional shipping charges due to weight and size limitation. Any order over £99 is entitled to Free shipping only in the United Kingdom. International orders will have to pay the shipping fees.

 

REFUSED PACKAGES

An order that is refused will be charged the original shipping plus the return shipping it takes for the package to get back to our facility.

 

RETURNS

All returns will be inspected upon arrival.  If you received a product that does not match the ones in your invoice or if you missing an item, please call us immediately and we will send the right product, along with a return label to send us back the incorrect one.

 

REFUNDS

We are proud to provide a 30 Days Guarantee. If you are not completely satisfied, simply return the product within 30 days with proof of purchase and we will refund your money, less shipping and handling.

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